We always work closely with our customers and the shipping company to resolve any delivery issues, and we never leave our customers unsupported. However, please note that we cannot be held responsible for items that are lost, damaged, missing, or delayed while in the hands of the shipping company.
Our average time of delivery is 3-7 days.
When your order arrives, please check the package and its contents straight away. If anything is damaged or missing, note this on the delivery receipt and contact both the carrier and us immediately so we can help you start a claim. Carriers have strict time limits for reporting, so it’s best not to wait.
We also recommend taking photos or videos of any damage or missing items, as the shipping company may need this evidence to process your claim.
The carrier is responsible for getting your order to your delivery address safely and on time. Once the package has been delivered, responsibility for it passes to you.
By following these steps, you’ll be able to resolve any delivery problems quickly and ensure you receive either compensation or a replacement for any damaged or missing items.
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